Refund Policy
Short and specific: what we refund, when, and how to ask.
01Try before you pay
Every workspace starts with a 30-day free trial for up to 100 users, with every module available. No card is taken during the trial, so there is nothing to refund if you decide not to continue.
02Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the month already paid. We do not refund partial months, and you will not be charged again after cancelling.
03Yearly plans
- Cancel within 14 days of the first yearly payment for a full refund.
- After 14 days, yearly plans are not refunded, but the workspace stays active until the end of the paid year.
- If you renew a yearly plan by mistake, tell us within 7 days of the renewal date for a full refund.
04Changing user counts
If you add users, the extra cost is charged pro rata for the rest of the billing period. If you reduce users, the lower amount applies from the next billing period.
05Service problems
If the service is unavailable for more than 24 hours in a row because of a fault on our side, you can ask for a credit for the affected days on your next invoice.
06How to ask for a refund
Send a message through the Support Line with your workspace address and invoice number. Approved refunds are returned to the original payment method within 10 working days.
Questions about this policy can be sent through the Support Line.