Solves the common tickets before an engineer opens them.
The AI Ticket Resolver reads each request, sends guided fixes for problems users can solve themselves, groups repeated reports into one incident and routes everything else. Engineers approve anything that changes a system.
Request
VPN won't connect from home, says authentication failed
Accounts · Head office · Windows laptop
Account changes wait for an engineer.
Guided fix sent to user
- 1Check the laptop clock is set to automatic time
- 2Sign out of the VPN client and sign in with your new password
- 3Approve the sign-in request on your authenticator app
- 09:04Ticket received on WhatsApp
- 09:04Matched to article KB-031
- 09:07User confirmed solved
What AI Ticket Resolver does.
Guided self-service fixes
Step-by-step instructions drawn from your own knowledge base, sent on the channel the user wrote from. The ticket closes when the user confirms it worked.
Duplicate grouping
Nine people saying "printer not working" at Plant 2 becomes one incident with nine linked reporters, all updated when it is fixed.
Urgency-aware routing
Reads words like "plant stopped" or "OT theatre" and raises priority. Sends the ticket to the engineer who owns that system and site.
Suggested replies for engineers
Drafts a reply and the likely fix from similar solved tickets. The engineer edits or sends it.
Knowledge gaps
Flags questions that keep coming back without a matching article, so your team writes the article once.
Approval gates
Account resets, software installs and permission changes are queued for an engineer to approve, with the reason shown.
How it runs.
Reads
Understands the request in English or Hinglish.
Matches
Finds similar tickets and the right article.
Acts
Sends a guided fix, groups it or routes it.
Confirms
Closes only when the user says it is solved.
What the AI handles well, and where it stops.
- Good at. Passwords, VPN, email setup, printers, Wi-Fi, common app errors.
- Groups. Outages and repeated reports from the same site or system.
- Routes. Hardware faults, ERP issues, access requests, anything unclear.
- Never alone. Account resets, installs, permission changes, deletions.
- Audit trail. Every suggestion and approval is logged on the ticket.
Access safety and responsible AI.
These rules are built into the product. They are not settings someone can switch off by mistake.
Approval before change
AI never resets accounts, installs software or changes permissions without an engineer’s approval or the user’s own verified action.
Verified resets only
Users verify their identity before self-service password resets.
Company assets only
Device tracking covers company assets only. It never monitors personal activity.
Encrypted, never sold
Data is encrypted in transit and at rest, and never sold.
AI Ticket Resolver questions.
01Does the AI change our systems on its own?
02Is our ticket data used to train models for other customers?
03What if the AI picks the wrong fix?
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