Numbers for the monthly IT review, ready on the 1st.
Ticket trends, resolution times, self-service rates, SLA performance and asset costs. Ready-made reports for management and a builder for the questions only your team asks.
Tickets per week
Top categories
What IT Reports does.
Ticket trends
Volume by week, channel, category and site. Spot the printer model that causes a third of your tickets.
Resolution times
Median time to respond and resolve, by priority and engineer, with the trend against last month.
Self-service rate
How many tickets closed with a guided fix and how many engineer hours that saved.
Asset and licence costs
Spend per department, repair cost per device model and the age of your fleet.
Scheduled reports
A PDF summary in the IT head’s inbox on the 1st of every month.
Across clients
On the sudo plan, compare SLAs and volume across every client or company you support.
How it runs.
Collect
Every ticket, asset and licence feeds reports.
Filter
By site, department, engineer or client.
Share
Export PDF or CSV, or schedule by email.
Decide
Hire, replace or retrain with evidence.
Reports teams open most.
- Monthly summary. Volume, SLA met, self-service rate, top issues.
- Engineer workload. Tickets handled and time spent per person.
- Device health. Repairs per model and devices due for replacement.
- Licence spend. Cost per seat, unused seats and upcoming renewals.
- Client SLA. Per-client SLA performance for MSP billing.
IT Reports questions.
01Can we build our own reports?
02Can reports be exported?
03Are cross-client reports on every plan?
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