Fewer tickets. Faster fixes.
Every laptop accounted for.
Twitechindia gathers IT requests from email, WhatsApp, chat and your portal into one desk, solves common problems with AI-guided fixes, groups repeated issues, tracks every device and licence, and keeps your team on top of SLAs.
Requests come in from wherever people already ask for help.
Seven commands that run an IT desk.
Each module is a screen your team works in every day. Pick a command to see its output.
Built for offices where IT is always busy.
The same desk works for a 200-person school and a 3,000-seat BPO. What changes is the problem it solves first.
Mid-size companies
One desk for head office and branches, with assets and licences tied to each employee from joining day to exit.
Schools and colleges
Separate queues for staff, labs and admin office, plus a portal students and teachers can use without logging a call.
Hospitals
P1 rules for clinical systems, on-call rotas for night shifts and a full history for every device on the ward.
Manufacturing plants
Duplicate reports from the shop floor collapse into one incident, assigned to the technician at that plant.
BPOs
Shift-aware SLAs, bulk password help with identity checks and headset and desktop tracking per seat.
Managed IT service providers
Run every client from one login with their own SLAs, portals, asset lists and monthly reports.
The AI asks before it touches anything.
Guided fixes for users, suggestions for engineers. Anything that changes an account, a device or a permission waits for a person.
No system changes without approval
The AI never resets accounts, installs software or changes permissions without an engineer’s approval or the user’s own verified action.
Identity first, then the reset
Users verify who they are with a one-time code before any self-service password reset.
Company devices, not personal activity
Asset Vault records company hardware and software. It never monitors browsing, messages or personal use.
Encrypted and never sold
Ticket and asset data is encrypted in transit and at rest. We do not sell it or use it to advertise.
Taking tickets on day one.
No migration project. Point your channels at Twitechindia, bring a spreadsheet of devices and start.
Connect channels
Forward it@ to your desk address, link the WhatsApp number and drop the chat widget on your intranet.
Import people and devices
Sync users from Microsoft 365 or Google Workspace. Upload assets and licences from a CSV.
Switch on guided fixes
Start with 60 ready-made articles for passwords, VPN, email, printers and Wi-Fi. Edit them to match your setup.
Tune SLAs and routing
Set response targets by priority, add on-call rotas and decide who approves what.
Priced per user, per month.
Pay for the people your IT team supports. Engineers and technicians are included at no extra cost.
Basic
Up to 100 users
per month
- Ticket Desk
- Self-Service Portal
- Asset Vault
Pro
Up to 2,000 users
per month
- Everything in Basic
- AI Ticket Resolver
- Licence Check and SLA Watch
Sudo
Large companies and MSPs
per month
- Everything in Pro
- IT Reports across clients
- SSO and API access
Questions IT heads ask first.
Something not covered here? The Support Line replies within one working day.
01Does the AI change our systems on its own?
02Can we use it as a managed service provider?
03Does it connect to Microsoft 365 and Google Workspace?
04How long does setup take?
05What happens to our data if we leave?
06Which channels can employees use to raise a ticket?
$ Start your 30-day
free trial.